Placing Outsourced Telemarketing Calls to Cell Phones
If you place outbound telemarketing calls to cellular phone numbers, be sure you understand the rules that apply. Outsourced Telemarketing was significantly impacted in July 2015 when the Federal Communications Commission released a Declaratory Ruling which expanded the definition of an automatic telephone dialing system (ATDS). In addition, the ruling provided additional clarification surrounding a […]
Best Practices for Inbound Telemarketing Services
Learn the best practices for inbound telemarketing services to help grow your business.
Compensation Plans for Sales Agents
The world of outsourced telemarketing and B2B telemarketing has changed drastically over the last 15 years. The day to day world of a sales agent is different now as well, and is there any doubt that it has only gotten more difficult as time goes on? So, why do so many B2B telemarketing call centers […]
Why an At-Home Model Works for Outsourced Telemarketing
At Quality Contact Solutions we’ve found that complex business to business sales programs often get higher return on investment (ROI) in an At-Home model.
QCS Compliance Consulting Pro Recommends the CECP Program
As a company, compliance consulting is an integral part of ensuring our outsourced telemarketing solutions are meeting all requirements.
QCS Adds CECP Certs to TCPA Compliance Practice
The CECP certification program is provided by the Professional Association for Customer Engagement (PACE).
TCPA Risks in Outsourced Telemarketing
By Angela Garfinkel, President, Quality Contact Solutions If you missed the PACE TCPA Washington Summit in Washington DC, September 27-29, you missed the opportunity to hear from the best legal minds in the call center and outsourced telemarketing industry. While the summit was focused on the fallout of the Federal Communications Commissions’ Telephone Consumer Protection […]
Quality Contact Solutions is a PCI Level 1 Call Center
Be assured that your credit card data is more secure from theft, breach, or general mishandling.
Angela Garfinkel Earns PACE CECP Compliance Certification
September 16, 2015 (Aurora, NE)
Quality Contact Solutions, Inc. announced today that Angela Garfinkel, President of Quality Contact Solutions, has earned the Customer Engagement Compliance Professional (CECP) certification through the Professional Association for Customer Engagement (PACE).
TCPA FCC Declaratory Ruling
On Friday July 10th 2015, the Federal Communications Commission (FCC) released its anticipated Telephone Consumer Protection Act (TCPA) Declaratory Ruling. The FCC Declaratory Ruling, which became effective immediately upon release, was approved by a 3-2 vote during last month’s highly contentious public meeting. As part of the Ruling, the FCC: Expanded the definition of “automatic […]