Inbound telemarketing supervisor profile
The most challenging aspect of handling incoming calls is that you never know what the next call with require.
Important Forecasting Considerations for Inbound Contact Solutions
It’s said that the heart and soul of most companies is their Inbound Contact Solutions operation.
Inbound Call Goals in Call Center Outsourcing
A successful contact solutions team includes an amazing customer service team whose primary responsibility is to handle incoming calls.
Ensure a 5 Star Inbound Call Center Outsourcing Experience
Many executives and managers overlook the importance of the time investment when they are developing the plan.
Minimum Technology for Inbound Call Center Vendors
It is crucial for every inbound call center to have an excellent inbound dashboard.
Do You Need a 24×7 Contact Center Vendor?
Fact: A 24×7 contact center vendor solution increases your cost of doing business.
Third Party Call Center Selection – Inbound Focus
While customers don’t see their face, they are the face of your business when the customer is calling in.
Contact Management Services Employee Engagement Tips
Making sure your employees are engaged is important but something we all struggle with.
Contact Management Services Expert Featured on Business Radio
In the episode featuring Angela Garfinkel, Christian and Angela discussed how call centers are evolving and how live agents are critical to business success in 2018.
Staff Planning for Contact Management Services
To maximize efficiencies and to provide good customer service look to your historical call volume, chat volume and email volume