Call Center Outsourcing Vendors: Best Rep Attributes
The best outbound telemarketing sales reps are persistent.
How to be Positive in Outsourced Telemarketing Services
Most telemarketing programs average 1 sale every 4 to 5 hours. Some really great programs get 1 sale every 2-3 hours.
Organized in Outsourced Telemarketing Services
By Angela Garfinkel, President One of my hobbies is organizing. I get sheer joy from taking disorganized stuff and organizing it. I also love to read books about organizing. Many of you have probably read that bestseller, “The Life Changing Magic of Tidying Up”, by Marie Kondo. If you haven’t read it, please pick it […]
Coaching for Improved Outbound Telemarketing Performance
By Marcia Jenkins, Senior Operations Manager Is your coaching effective? If yes, the next time you listen to your outbound telemarketing sales rep, you will hear the changes in their calls. If not, you will have to coach on that issue again. If you find yourself conducting repeated coaching with the same reps with the […]
QCS Now Qualified for Government Call Center Contracts
April 29, 2017 (Aurora, NE)
QCS registered as a Federal Contractor, both as a certified woman owned and as a small business enterprise.
Telemarketing Services Management Explained
By Heather Dubas, Senior Operations Manager What is Telemarketing Services Management? I get asked this question a lot. I’ll typically answer by saying that working in telemarketing management requires me to wear lots of hats. I’ll go on to say, As an Operations Manager in telemarketing services, we are the main contact between the client […]
Why I love Telemarketing Services
The ever-changing world of telemarketing is exciting!
Great Results with Good Telemarketing Services Leadership
By Nathan Teahon, Vice President What does it take to be a good leader in telemarketing services? It’s an interesting question and it probably isn’t dramatically different than what makes a good leader in any industry. However, there are some quirks about managing telemarketing services, particularly outbound telemarketing, that does make it different. Here are five […]
How to Find an Inbound Telemarketing Services Call Center
Finding the right Inbound Telemarketing Services call center is something that can be a little bit tricky.
Do This: Use Local Caller ID in Outbound Telemarketing
Any company that wants to increase their answer rates should use Local Caller ID phone numbers as part of their outbound telemarketing strategy and setup.