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5 Best Practices For Selecting An Outbound Marketing Vendor

By AJ Windle, Senior Operations Manager Outbound Marketing Vendor Selection for B2B telemarketing can be difficult. Where do I start? Which center is the best? How will I ensure I am getting the best results? While there is no perfect formula, let’s take a look at some of these best practices to help point you […]

Call for Telemarketing Vendors: QCS Opens Vendor RFI Opportunity

By Nathan Teahon, VP of Operations If you have read any of my articles in the past regarding telemarketing vendor selection, you might be familiar with my mantra that Call Centers are just like people. Each and every one has their own sets of strengths and weaknesses. Some are great at inbound customer service, others […]

Outbound Marketing Wireless Success Story

By Heather Dubas, Operations Manager Imagine that sinking feeling you get when you see the alerts and hear the warning sirens that bad weather is approaching. Those of you in the Midwest particularly will know what I am talking about. You realize a storm is heading right for you, and you worry, and try to […]

Placing Outsourced Telemarketing Calls to Cell Phones

If you place outbound telemarketing calls to cellular phone numbers, be sure you understand the rules that apply.  Outsourced Telemarketing was significantly impacted in July 2015 when the Federal Communications Commission released a Declaratory Ruling which expanded the definition of an automatic telephone dialing system (ATDS).   In addition, the ruling provided additional clarification surrounding a […]

Compensation Plans for Sales Agents

The world of outsourced telemarketing and B2B telemarketing has changed drastically over the last 15 years. The day to day world of a sales agent is different now as well, and is there any doubt that it has only gotten more difficult as time goes on? So, why do so many B2B telemarketing call centers […]