QCS Appoints Director of Marketing and Product Development
March 6, 2017 (Aurora, NE) Quality Contact Solutions, Inc. (QCS) a contact center specializing in B2B sales has appointed Rich Hamilton, CECP to Director of Marketing and Product Development. In his new role, Rich will be leading the marketing efforts for the company as well as overseeing new product development. “We’re thrilled to announce this […]
Outbound Marketing Managed Outsource Provider
Here are the top five roles of a managed outsource provider.
A PCI Certified Level 1 Call Center will better protect your customer’s data
One factor that should not be overlooked is Information Security.
Outsourced Telemarketing: Considerations for When to Use
by Angela Garfinkel, President and Founder of Quality Contact Solutions There are many considerations for determining whether your telemarketing services program would be best conducted internally in an in-house teleservices call center or with an outsourced telemarketing provider. There are many factors that should be considered as well as cost considerations for in-house vs outsourced.
The QCS Story: How We Redefined Telemarketing Services
By Angela Garfinkel, President When I was a student at the University of Nebraska-Kearney (Lopers, not Huskers!), my advisor told me that people with professional skills were needed in this hot new industry: telemarketing. While it was a very short-lived program in the late 80’s, I’m one of the few — the proud — the […]
Telemarketing Services: How to Measure ROI
Return on Investment (ROI) is one of the primary metrics that sales organizations use to measure the real performance on a telemarketing services program.
In-house vs. Outsourced Telemarketing Services Cost Comparison
When considering the use of outsourced telemarketing, the often unstated question is “how does the quoted cost compare to my internal cost if I choose to build a team in-house?”.
Outsourced Telemarketing: Data Collection Best Practices
Capturing data during a telemarketing call seems pretty straight forward. The telemarketing agent simply types in what the customer says.
Telemarketing Quality Assurance: Lessons Learned
Here are the top 5 things to consider when creating quality assurance processes for any telemarketing program, whether its B2B telemarketing or B2C telemarketing.
Fix Your B2B Telemarketing Sales Program When Your Results are Down
So, your B2B Telemarketing Sales program is on the decline and is no longer producing the results that it once was. Why? There are obviously many variables and factors that a manager can dive into to begin to diagnose where the problem areas lie. I guarantee you; from the sales professionals on the phones to […]