Reasons to Blend Inbound and Outbound Telemarketing Services
It’s hard to believe that in a world with ever expanding technology that there are still many organizations that keep inbound and outbound calls segregated.
Quality Monitoring Guidelines for Telemarketing Services
Learn the primary Do’s and Don’ts for Quality Monitoring.
Outsourced Telemarketing: Considerations for When to Use
by Angela Garfinkel, President and Founder of Quality Contact Solutions There are many considerations for determining whether your telemarketing services program would be best conducted internally in an in-house teleservices call center or with an outsourced telemarketing provider. There are many factors that should be considered as well as cost considerations for in-house vs outsourced.
Best Use of Email in Outbound Telemarketing Programs
Whether or not the telemarketing campaign is successful, you’re looking to add in email.
How to Use Telemarketing Services to Increase Tradeshow Attendance
QCS recently had an outsourced telemarketing opportunity to do just that for one of our clients and it proved to be very successful!
Call for Telemarketing Vendors: QCS Opens Vendor RFI Opportunity
By Nathan Teahon, VP of Operations If you have read any of my articles in the past regarding telemarketing vendor selection, you might be familiar with my mantra that Call Centers are just like people. Each and every one has their own sets of strengths and weaknesses. Some are great at inbound customer service, others […]
Inbound Calls Improve Outbound Marketing Program Results
By Angela Garfinkel, President and Founder In the 80’s and 90’s, outbound marketing agents never provided a direct callback phone number when placing outbound marketing calls. The response to the question, “Can I call you back?, was always something like,”I’m sorry, but I’m calling on an outbound line and I can’t receive inbound calls”. Another […]
Outbound Marketing Wireless Success Story
By Heather Dubas, Operations Manager Imagine that sinking feeling you get when you see the alerts and hear the warning sirens that bad weather is approaching. Those of you in the Midwest particularly will know what I am talking about. You realize a storm is heading right for you, and you worry, and try to […]
Outbound Marketing from Good to Great: A B2B Case Study
Wins and losses. In a world driven by sales, they’re how we are measured.
Telemarketing Services: How to Measure ROI
Return on Investment (ROI) is one of the primary metrics that sales organizations use to measure the real performance on a telemarketing services program.