Quality Contact Solutions’ President, Angela Garfinkel announced that the firm has completed its second American Teleservices Association Self-Regulatory Organization (ATA-SRO) audit. Synergy Solutions, Inc. successfully met all ATA-SRO Accreditation criteria and was been approved by the SRO Trustees and the ATA Board of Directors.
According to Mrs. Garfinkel, the audit process went smoothly. “Synergy Solutions has been a long-time supporter of the ATA-SRO program. In fact, its President, Lori Fentem is active as an ATA board of director and ATA-SRO trustee. Completing this step in the process (being audited by an independent third party) just validated the compliance program that Synergy Solutions already had in place for the last few years,” stated Mrs. Garfinkel.
“SRO Accreditation was a very high priority for the Synergy team as it serves as a way for our clients, our employees and regulators to have confidence in our stringent compliance processes.”, said Lori Fentem, President of Synergy Solutions. “Being one of the first companies to become accredited is evidence of Synergy’s commitment to excellence and we hope will pave the way for many other companies to participate in the accreditation process.”
“We are extremely proud to be a pioneer in this process,” said Lynne Jacoby, Vice President of Healthcare Solutions and Compliance. “Synergy’s team was very confident our compliance program exceeded the ATA-SRO standards, but the external audit was a great way to assure ourselves and our clients we are focused on the right things,”
The team at Quality Contact Solutions has seen an increased interest in companies wishing to pursue ATA-SRO accreditation. “We anticipate that we’ll see another influx of inquiries over the next few months as companies work towards getting accredited before the major ATA fall convention in September in Orlando,” stated Ms. Morris. “There are a lot of compliant companies out there. They just need to take that last step of bringing in the external auditor to and formalizing their compliance program with the ATA-SRO accreditation,” Ms. Morris added.
“We at the ATA are extremely pleased for both ATA-SRO Accredited Synergy Solutions and the excellent work exhibited by Angela Morris at Quality Contact Solutions in her role as a leading ATA-SRO Certified Auditor.” says Josh Scism, ATA-SRO Program Director for the American Teleservices Association. He continues, “The general address by FTC Director David Vladeck to attendees at the ATA Washington Summit on April 27th clearly displayed the importance and expectation that adoptees of the ATA-SRO lead the pack in our industry. Thus Synergy Solutions’ recent ATA-SRO Accreditation further validates their excellence as a risk minimized business partner.”
About Quality Contact Solutions (QCS): QCS is a specialized consulting and telemanagement firm serving the call center industry. In addition to managing outsourced programs for clients, QCS has on-staff personnel with expertise in the ATA-SRO accreditation process, including performing the third-party, independent audit required for accreditation. For more information about Quality Contact Solutions, visit www.qualitycontactsolutions.com.
About the ATA: The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support. ATA provides leadership in the professional and ethical use of the telephone for conducting business and is committed to serving the needs of its members, recommending the highest standards of quality for the channel and protecting the rights of consumers. Members benefit from the ATA’s strong advocacy at the national and state level; advanced and timely educational opportunities and business-building events; advocacy and support in the public realm; and rich and trusted resources for Teleservices professionals.
About the American Teleservices Association’s Self-Regulatory Organization (ATA-SRO): The ATA-SRO incorporates aspects of governmental regulations and consumer protection rules for contact centers. The goal of the ATA-SRO is to assure a positive teleservices experience for consumers and provide an objective system that reinforces companies’ commitment to government compliance.
About Synergy Solutions: Synergy Solutions, Inc., headquartered in Scottsdale AZ, specializes in providing innovative customer contact solutions on behalf of Fortune 500 companies in a variety of industries, including healthcare, insurance, financial services, telecommunication and publishing. Synergy Solutions utilizes proven acquisition and retention techniques to solidify and expand customer relationships and elevate the service experience through the use of intelligent people and emerging technology. Synergy Solutions has facilities in Scottsdale, AZ; Johnson City, NY; Fort Kent, ME; Pensacola, FL; Bemidji, MN; Milbank, SD; and Dallas, TX.
