Staff Utilization: Finding the Right Balance
Marcia Jenkins
January 15, 2020
Let’s talk about what staff utilization means and why it’s an important KPI.
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Articles and Blogs
Inbound call center outsourcing advantages
Marcia Jenkins
November 22, 2019
Many companies outsource their inbound call center work. What are you missing out on? What are the benefits?
10 ways to use an outbound telemarketing partner
Quality Contact Solutions
October 31, 2019
Here are 10 ways our customers have used the outbound telemarketing services of Quality Contact Solutions.
Advantages of a U.S. Based Telemarketing Call Center
Quality Contact Solutions
October 16, 2019
Choosing a telemarketing call center located in the United States has several clear advantages.
Top 6 Reasons to use technical support call center outsourcing
Quality Contact Solutions
October 11, 2019
It’s not uncommon for organizations to look towards outsourcing to support business demands that it cannot handle.
Telemarketing Services Mississippi Compliance Update
Angela Garfinkel
October 1, 2019
The State of Mississippi has recent adopted emergency rules which modify its Telephone Solicitation Act.
When Looking for Call Center Options – Look at QCS
Nathan Teahon
September 18, 2019
The first time that I met A.J. (about 15 years ago) I was a part of a team that was hosting a site visit for a prospective client that was evaluating their call center options.
Top Call Center Outsourcing Expert: Kelli Barabasz
A.J. Windle
September 13, 2019
All QCS team members must have 3 qualities: Hungry, Humble and Smart.
Outbound Telemarketing is not Dead
Quality Contact Solutions
September 6, 2019
Outbound telemarketing is an untapped resource that should be used more.
Contact Center Management: What’s in a Role?
Quality Contact Solutions
August 29, 2019
One thing that separates the good organizations from the best organizations is how they run their contact center.
Indiana Telemarketer Registration Update
Angela Garfinkel
August 23, 2019
The State of Indiana has amended its Telemarketer Registration law as of July 1, 2019.
Call quality monitoring best practices: Making the case for collaboration
Marcia Jenkins
August 9, 2019
In this article, you’ll learn basics of the best in class call monitoring techniques.
Call Monitoring: The Case for Quality over Quantity
A.J. Windle
August 2, 2019
People ask me all the time. How many evaluations should be done for an effective call monitoring program in our call center?
Outbound and inbound call center manager’s formula for worthwhile work
Shannon Svasek
July 26, 2019
From the perspective of a manager on why she enjoys her work.
