What I’ve learned after working with many different associations and their membership retention teams is that membership retention calls are most successful when they are part of a disciplined program.
This article shows some of the reasons why you should develop a QA checklist that is short and concise for call center monitoring.
When utilizing outsourced call centers, there are many variables to consider when entrusting someone with your telemarketing campaign.
First and foremost, front line call center agents like to put a face with the name of the client
Making sure your employees are engaged is important but something we all struggle with.
To maximize efficiencies and to provide good customer service look to your historical call volume, chat volume and email volume
Here at Quality Contact Solutions we partner with clients everyday who are looking for ways to help them overcome their business challenges.
The one thing that should remain consistent from one project to the next is your utmost attention to detail.
The best telemarketing companies are in a constant whirlwind, adapting to the market and over-coming new challenges.
Today there are 13 states that have their own state-specific Do Not Call registries which are maintained separately from the National Do Not Call list.
Quality Contact Solutions (QCS) was recognized as a leading outbound services provider.
The best outbound telemarketing sales reps are persistent.
In today’s day and age, we are all looking for more convenience, less hassles, affordability, less time spent on mundane tasks, and increasing productivity by automating what we can, in our lives.
Most telemarketing programs average 1 sale every 4 to 5 hours. Some really great programs get 1 sale every 2-3 hours.
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