One of the best tools an outsource telemarketing or contact center manager has is the blended seat.
In this article you’ll find the top reasons that members procrastinate with their membership renewals.
Why to text-enable your company’s main business number, your customer service phone number, and your customer service and sales team’s DIDs.
Dean Garfinkel recognized as Treasurer of the PACE Board of Directors.
It is crucial for every inbound call center to have an excellent inbound dashboard.
Many associations and trade organizations use robocalls (automated calls without live agents) to blast messages to their potential attendees and members in advance of a trade show or conference.
Fact: A 24×7 contact center vendor solution increases your cost of doing business.
On March 16, 2018, the U.S. Court of Appeals for the D.C. Circuit released it decision in the ACA Int’l vs. FCC case, about 17 months after oral argument.
One of the longest conversations I have with people outside of our organization is how our business model works.
How to verify your Telemarketing partner is experienced with outsourcing sales calls in the healthcare vertical.
Not many people can make phone calls for 8 hours a day, 5 days a week and stay happy and content.
While customers don’t see their face, they are the face of your business when the customer is calling in.
The 7 Habits of Highly Effective People summary.
One area of concern for all associations is the security of their data and the security of the payment information.
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