Inbound call center outsourcing advantages

By Marcia Jenkins, Senior Operations Manager

Many companies outsource their inbound call center work. What are you missing out on? What are the benefits?

Increased customer satisfaction

inbound call center outsourcingWe all want our call into customer support for any reason to be handled professional and timely. When you outsource your call center work to a trained and highly skilled group of agents, it benefits you because your customers had a good experience.

Up to date technology

When you outsource to a company that has the latest and most up to date technology, your customers can tell. The agent will be able to take care of the matter at hand quickly with a one call resolve. The right technology allows agents to transfer calls if needed and lets the management team see what’s going on, allowing for quick corrective measures if needed. There have been great improvements over the years, and you want to make sure your inbound call center outsourcer is up to date!

Increase in revenue

Outsourcing to a customer service team that is also skilled in sales can help increase your revenue. Agents with the right skill set help to increase average order size and number of sales. You can see great ROI.

Efficiencies

Your customers do not want to hold in the IVR any more than you do. So, getting an efficient, well-staffed team helps with overall efficiencies for customer satisfaction and revenue.

The right call center handling your inbound calls can drastically impact your business.

Quality Contact Solutions has the best team around and that team extends to our owner-operated call centers. We know what to look for and how to meet your contact management services goals. If you’re looking for a team that has the ability to work collaboratively, celebrate personal bests and provide a great experience for your customers, give us a call at 1-866-963-2889 and press 1 for sales. Or email me at [email protected]

Marcia Jenkins is the Senior Operations Manager for Quality Contact Solutions. Prior to joining Quality Contact Solutions, Marcia was a sought- after 10-year call center veteran with the ability to manage and sell. Marcia is responsible for the day to day operations for the At Home Division. QCS At Home is a work-from-home telemarketing and call center solution focused on business to business outbound telemarketing, test-bed projects and special programs which are typically not well-suited for the traditional brick and mortar call center.