(Aurora, Nebraska) – Angela Morris, President of Quality Contact Solutions (QCS), is pleased to welcome Dean Garfinkel as her new company partner. As his first order of business, Garfinkel will expand the technology solutions available to their call center clients.
In addition, Morris and Garfinkel will soon be announcing a host of new, innovative call center technology solutions that will fall under the QCS umbrella. “Our new technology-driven products will ensure our clients have access to leading edge contact solutions,” said Morris. “QCS offers unparalleled experience and capabilities, and Dean adds a whole new layer to the organization that our customers will appreciate.”
Well-known within the telecommunications and teleservices industries, Garfinkel has more than 30 years experience in a wide-range of technologies, including TDM, SS7, IP, VoIP, WIFI and Wireless, and specializes in value-added solution development. Garfinkel invented TeleBlock®, a patented call routing system, which has become a national telecom standard and is sold by telecom carriers including AT&T, Verizon, Qwest and PaeTec. He is a leading expert on telecommunications, Caller ID and Do Not Call compliance, and is a regular speaker within the industry circuit.
Garfinkel is a member of the National Board of Directors of the American Teleservices Association, and was instrumental in developing and implementing the Self-Regulatory Organization (SRO), which has been credited by the Federal Trade Commission as a positive step in the teleservices industry.
Headquartered in Aurora, Nebraska, QCS and its divisions, QCS Telemanagement, QCS At Home, Quality Online Solutions, and Quality Voice & Data, create customized in-house and outsourced call center solutions to boost inbound, outbound, or online call center results. A value-added approach ensures each customer contact is enhanced through higher quality and increased productivity.
Angela Morris is an industry-leader in call center operations and performance management, with more than 20 years experience. She has been extensively involved with the American Teleservices Association, and is a founding member of the ATA Midwest Chapter. She is a frequent writer and speaker on call center performance and regulatory compliance. Morris holds a B.S. in Telecommunications Management, an MBA, and is a certified ATA-Self Regulatory Organization auditor.