Did you know that Quality Contact Solutions is certified as a Woman Owned Business?
Having a training process to onboard new employees is a necessity, but ongoing training can be even more critical.
By AJ Windle, Senior Operations Manager Outbound Marketing Vendor Selection for
By Nathan Teahon, VP of Operations If you have read any
By Angela Garfinkel, President and Founder In the 80’s and 90’s,
Here’s a fact: Just as people have a unique set of strengths and weaknesses, outbound marketing call center operations also have distinct strengths and weaknesses.
By Heather Dubas, Operations Manager Imagine that sinking feeling you get
Wins and losses. In a world driven by sales, they’re how we are measured.
Is your company’s quality call monitoring all about the Quality Assurance
An important part of telemarketing services is being compliant with all
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