Staff Planning for Contact Management Services
To maximize efficiencies and to provide good customer service look to your historical call volume, chat volume and email volume
Call Center Outsourcing Vendors: Best Rep Attributes
The best outbound telemarketing sales reps are persistent.
Coaching for Improved Outbound Telemarketing Performance
By Marcia Jenkins, Senior Operations Manager Is your coaching effective? If yes, the next time you listen to your outbound telemarketing sales rep, you will hear the changes in their calls. If not, you will have to coach on that issue again. If you find yourself conducting repeated coaching with the same reps with the […]
QCS Reps Produce the Best Outbound Marketing Results
By Marcia Jenkins, Senior Operations Manager At Quality Contact Solutions (QCS), I am responsible for managing a team of about 30 Inside Sales Representatives (ISRs). We call them ISRs because the job that they do goes well beyond the typical outbound telemarketing representative role. Many of our ISRs are responsible for closing hundreds of thousands […]
Quality Monitoring Guidelines for Telemarketing Services
Learn the primary Do’s and Don’ts for Quality Monitoring.
Outbound Marketing Quality Monitoring Tools
Is your company’s quality call monitoring all about the Quality Assurance (QA) form? Did the representative use a rebuttal? Check. Did the representative offer features and benefits? Check. Did the representative upsell/cross-sell? Check. Many outbound marketing companies use the QA form to simply check off the boxes, but effective call monitoring consists of much more […]
The Secret to Retaining Your Best Telemarketing Services Sales Reps
Any good Telemarketing Services agency needs and wants agents that are professional and experts at the product they are selling.