Angela Garfinkel, President of Quality Contact Solutions was recently interviewed by Oren Smilansky about contact center design.
Read the article on DestinationCRM.com about current trends in contact center design which includes Angela as a featured source.
Learn how scambaiting fights telemarketing fraud, educates consumers, and guides call centers to strengthen compliance and security measures.
The Federal Communications Commission issued a Declaratory Ruling in July 2015 which wreaked havoc on the outbound telemarketing industry.
Understanding the complexities of Prior Express Written Consent (PEWC) can be challenging for many telemarketing compliance businesses.
To ensure your telemarketing compliance risk is minimized, we recommend doing a monthly or quarterly assessment.
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