How do you find a customer service rep to support your business? The good news is that you can find excellent customer service reps everywhere! However, they are not one size fits all, and each comes with different experiences and skillsets for the job.
Customer Service Rep For Call Centers Job Posting Tips
1. Identify Skills & Experience Needed
To find the best customer service rep for a customer service call center team, start with identifying (very specifically) what experience and skills you need.
I say very specifically because, in my experience, the more specific a job posting is, the more likely it is to speak to the best candidates.
For example, let’s say that you are looking for 15 customer service reps for a beauty product line sold in big box stores (i.e., it is lower priced than luxury cosmetics). I would recommend that you put the following in the job posting.
- Do you love trying new beauty products?
- Do you enjoy learning about new beauty products?
- Do you enjoy talking about beauty products with your friends and family?
- Do you consider yourself a problem solver?
- Do you like helping others?
- If someone disagrees with you, do you keep your calm?
- Do you have exceptional telephone communication skills?
- Do you like to learn how you can be better?
- If you answered ‘Yes’ to these questions, we have the perfect role for you.
Another pro tip: modify the title of the position to be specific—for example, Beauty Consultant instead of Customer Service Rep.
And that is just the beginning.
2. Be Specific
Next, spell out all your must-have and like-to-have skills and experiences for the customer service rep position. The more specific and detailed you are, it will draw the best candidates, and they will be super excited that the job is made just for them!
3. Consider A Remote Customer Service Rep Position
Finding the best customer service rep is much easier in today’s virtual work-from-home post-COVID world.
More than 50% of call center agents in the United States are working from home each day. The vast majority of call center teams have made a successful transition, and it has been a long time coming (and there is no going back!). Remote opportunities mean businesses can recruit the very best candidates for their positions from anywhere in the U.S.!
In addition to recruiting talent from throughout the United States, an additional benefit for hiring remote employees is time savings and productivity gains.
KMWorld reports that both companies and staff are saving money and time: staff is saving money on commuting costs, while remote customer service teams get through 13% more requests each day, according to a Quarterly Journal of Economics study.
100% of our workforce is remote, and we know the benefits first hand. Over the last 15 years, we’ve refined our hiring processes, including how to write an effective job posting to help us attract and retain the very best talent in the United States.
Angela Garfinkel is the President and Founder of Quality Contact Solutions, a leading outsourced telemarketing services organization. Angela has the pleasure of leading a talented team that runs thousands of outbound telemarketing program hours on a daily basis. Angela can be reached at angela.garfinkel@qualitycontactsolutions.com or 516.656.5118.
