Telemarketing Services: How to Measure ROI
Return on Investment (ROI) is one of the primary metrics that sales organizations use to measure the real performance on a telemarketing services program.
B2B Telemarketing Incentives
By Nathan Teahon, V.P. of Operations I have been in call centers where there is a floor of B2B Telemarketing agents, and it is quiet as a mouse. There is no supervisor working the floor, encouraging the team, or pushing them to hit a goal. Even worse, there is no goal even visible to anyone […]
Effectively Leveraging Telemarketing Services to Qualify Leads
Generating qualified sales leads is challenging. One common method of generating sales leads is cold calling a purchased prospect list
In-house vs. Outsourced Telemarketing Services Cost Comparison
When considering the use of outsourced telemarketing, the often unstated question is “how does the quoted cost compare to my internal cost if I choose to build a team in-house?”.
QCS Adds CECP Certs to TCPA Compliance Practice
The CECP certification program is provided by the Professional Association for Customer Engagement (PACE).
TCPA Risks in Outsourced Telemarketing
By Angela Garfinkel, President, Quality Contact Solutions If you missed the PACE TCPA Washington Summit in Washington DC, September 27-29, you missed the opportunity to hear from the best legal minds in the call center and outsourced telemarketing industry. While the summit was focused on the fallout of the Federal Communications Commissions’ Telephone Consumer Protection […]
Quality Contact Solutions and Upcoming Conferences
Quality Contact Solutions | AA-ISP Inside Sales Leadership Summit Come and join Quality Contact Solutions at the world’s largest gathering of Inside Sales Leaders! The 7th Annual AA-ISP Inside Sales Leadership Summit on April 21st and 22nd will be held at the Hyatt Regency O’Hare. The Quality Contact Solutions team is sponsoring, exhibiting and speaking […]
B2B Telemarketing Breaks the Phone Sales Stigma
We all have experienced that stigma at one point or another about telephone sales…you know what I’m talking about…the cheesy voice with the script, the person that doesn’t listen to you, the call that you listen to with no intent to purchase the product that is being presented to you for fear of being rude. […]
The Cookie-Cutter Stigma
Nathan Teahon, Director of Operations, defends the Cookie-Cutter approach  Have you ever noticed that there isn’t a lot of love out there for the good ol’ “cookie-cutter” approach? If you aren’t familiar with that consensus, try Googling it. Trust me; many make it seem like the scarlet letter of business practices, like having a standardized […]