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B2B Telemarketing Incentives

By Nathan Teahon, V.P. of Operations I have been in call centers where there is a floor of B2B Telemarketing agents, and it is quiet as a mouse. There is no supervisor working the floor, encouraging the team, or pushing them to hit a goal. Even worse, there is no goal even visible to anyone […]

TCPA Risks in Outsourced Telemarketing

By Angela Garfinkel, President, Quality Contact Solutions If you missed the PACE TCPA Washington Summit in Washington DC, September 27-29, you missed the opportunity to hear from the best legal minds in the call center and outsourced telemarketing industry. While the summit was focused on the fallout of the Federal Communications Commissions’ Telephone Consumer Protection […]

Quality Contact Solutions and Upcoming Conferences

Quality Contact Solutions | AA-ISP Inside Sales Leadership Summit Come and join Quality Contact Solutions at the world’s largest gathering of Inside Sales Leaders! The 7th Annual AA-ISP Inside Sales Leadership Summit on April 21st and 22nd will be held at the Hyatt Regency O’Hare. The Quality Contact Solutions team is sponsoring, exhibiting and speaking […]

B2B Telemarketing Breaks the Phone Sales Stigma

We all have experienced that stigma at one point or another about telephone sales…you know what I’m talking about…the cheesy voice with the script, the person that doesn’t listen to you, the call that you listen to with no intent to purchase the product that is being presented to you for fear of being rude. […]

The Cookie-Cutter Stigma

Nathan Teahon, Director of Operations, defends the Cookie-Cutter approach  Have you ever noticed that there isn’t a lot of love out there for the good ol’ “cookie-cutter” approach? If you aren’t familiar with that consensus, try Googling it. Trust me; many make it seem like the scarlet letter of business practices, like having a standardized […]