Call for Telemarketing Vendors: QCS Opens Vendor RFI Opportunity
By Nathan Teahon, VP of Operations If you have read any of my articles in the past regarding telemarketing vendor selection, you might be familiar with my mantra that Call Centers are just like people. Each and every one has their own sets of strengths and weaknesses. Some are great at inbound customer service, others […]
Inbound Calls Improve Outbound Marketing Program Results
By Angela Garfinkel, President and Founder In the 80’s and 90’s, outbound marketing agents never provided a direct callback phone number when placing outbound marketing calls. The response to the question, “Can I call you back?, was always something like,”I’m sorry, but I’m calling on an outbound line and I can’t receive inbound calls”. Another […]
List Segmentation for Outbound Marketing
Here’s a fact: Just as people have a unique set of strengths and weaknesses, outbound marketing call center operations also have distinct strengths and weaknesses.
Outbound Marketing Wireless Success Story
By Heather Dubas, Operations Manager Imagine that sinking feeling you get when you see the alerts and hear the warning sirens that bad weather is approaching. Those of you in the Midwest particularly will know what I am talking about. You realize a storm is heading right for you, and you worry, and try to […]
Outbound Marketing from Good to Great: A B2B Case Study
Wins and losses. In a world driven by sales, they’re how we are measured.
Maintaining Compliance with your Telemarketing Services
An important part of telemarketing services is being compliant with all related telemarketing laws and regulations. We want to share an article written by Karl Koster, Chief IP Counsel of Noble Systems and one of the National Board of Directors of PACE, the Professional Association for Customer Engagement about some of those proposed changes: The […]
The QCS Story: How We Redefined Telemarketing Services
By Angela Garfinkel, President When I was a student at the University of Nebraska-Kearney (Lopers, not Huskers!), my advisor told me that people with professional skills were needed in this hot new industry: telemarketing. While it was a very short-lived program in the late 80’s, I’m one of the few — the proud — the […]
PACE Convention Recap
By Angela Garfinkel, President, Quality Contact Solutions The 2016 Professional Association for Customer Engagement (PACE) convention and expo, held in Orlando, FL on April 3-5th was a great opportunity to reconnect with our industry friends and meet new members in the organization. The agenda was filled with a combination of networking opportunities, education and industry […]
The Secret to Retaining Your Best Telemarketing Services Sales Reps
Any good Telemarketing Services agency needs and wants agents that are professional and experts at the product they are selling.
Telemarketing Services Defined
By Nathan Teahon, V.P. of Operations Telemarketing services programs can be categorized into several different types. Let’s start with Lead Generation and Lead Qualification. Many organizations find that Lead Generation / Lead Qualification are a successful and efficient practice that aids in qualifying prospects or potential buyers for specific products or services. Often times, this […]