Staff Planning for Contact Management Services
To maximize efficiencies and to provide good customer service look to your historical call volume, chat volume and email volume
Overcoming Challenges with Telemarketing Services in 2018
Here at Quality Contact Solutions we partner with clients everyday who are looking for ways to help them overcome their business challenges.
Successful Outbound Call Center Project Management
The one thing that should remain consistent from one project to the next is your utmost attention to detail.
QCS Named Top Outbound Service Provider by Clutch
Quality Contact Solutions (QCS) was recognized as a leading outbound services provider.
Organized in Outsourced Telemarketing Services
By Angela Garfinkel, President One of my hobbies is organizing. I get sheer joy from taking disorganized stuff and organizing it. I also love to read books about organizing. Many of you have probably read that bestseller, “The Life Changing Magic of Tidying Up”, by Marie Kondo. If you haven’t read it, please pick it […]
Current Trends In Contact Center Design
Angela Garfinkel, President of Quality Contact Solutions was recently interviewed by Oren Smilansky about contact center design.
Achieve B2B Telemarketing Goals With An Experienced Team
By A.J. Windle, Director of Operations The most important part of building a home that you know will last forever is making sure that you have built that home on a strong foundation. The foundation is what holds your house up, it’s what makes your home steady and strong. Our foundation here at Quality Contact […]
Coaching for Improved Outbound Telemarketing Performance
By Marcia Jenkins, Senior Operations Manager Is your coaching effective? If yes, the next time you listen to your outbound telemarketing sales rep, you will hear the changes in their calls. If not, you will have to coach on that issue again. If you find yourself conducting repeated coaching with the same reps with the […]
Create the Perfect Inbound Telemarketing Services Report
If you’re like most companies, you’re spending significant money to get the phone to ring. Don’t waste that money by mis-managing the inbound team.
Results are Best with Telemarketing Services Experience
By Nathan Teahon, Vice President We are all only as good as our team. At Quality Contact Solutions, we are extremely lucky to have the best team in the world. One component of our team is the Operations team. In a nutshell, the operations team is responsible for outsourced telemarketing services management.