TCPA Risks in Outsourced Telemarketing
By Angela Garfinkel, President, Quality Contact Solutions If you missed the PACE TCPA Washington Summit in Washington DC, September 27-29, you missed the opportunity to hear from the best legal minds in the call center and outsourced telemarketing industry. While the summit was focused on the fallout of the Federal Communications Commissions’ Telephone Consumer Protection […]
Angela Garfinkel Earns PACE CECP Compliance Certification
September 16, 2015 (Aurora, NE)
Quality Contact Solutions, Inc. announced today that Angela Garfinkel, President of Quality Contact Solutions, has earned the Customer Engagement Compliance Professional (CECP) certification through the Professional Association for Customer Engagement (PACE).
TCPA FCC Declaratory Ruling
On Friday July 10th 2015, the Federal Communications Commission (FCC) released its anticipated Telephone Consumer Protection Act (TCPA) Declaratory Ruling. The FCC Declaratory Ruling, which became effective immediately upon release, was approved by a 3-2 vote during last month’s highly contentious public meeting. As part of the Ruling, the FCC: Expanded the definition of “automatic […]