QCS Expands At-Home Call Center Operations
May 19, 2011 (Aurora, NE)
Angela Morris, President of QCS, is pleased to announce the expansion of QCS At Home.
Making Lead Generation Work
By: Nathan Teahon A good lead qualification program can be a great thing for an organization. More specifically, a good lead qualification program can be a sales person’s best friend. If done right, it can provide a lot of good leads for them to pursue, and almost as importantly, save them a lot of time […]
QCS Launches At-Home Contact Center Solution
Quality Contact Solutions’ President, Angela Morris announced that her firm has launched a new division, “QCS At Home Inc.”
Top Ten Tweaks for Peak Success
Angela Morris, QCS President, writes The Essential Outbound Call Center Checklist: Top Ten Tweaks for Peak Success June 2009 If you’re like most call center managers, your daily routine is relatively consistent. Most likely, you haven’t recently taken the time to evaluate what is working and what needs to be changed. Typical call center organizations […]
What is Telemanagement?
Angela Garfinkel featured author in Connections Magazine with “What is Telemanagement?” By Angela Garfinkel Telemanagement is a term that describes the practice of managing inbound or outbound telemarketing programs for clients that outsource them to one or more external service providers. Typically the telemanagement function is performed by an external third party that has 100% […]