Achieve B2B Telemarketing Goals With An Experienced Team
By A.J. Windle, Director of Operations The most important part of building a home that you know will last forever is making sure that you have built that home on a strong foundation. The foundation is what holds your house up, it’s what makes your home steady and strong. Our foundation here at Quality Contact […]
Coaching for Improved Outbound Telemarketing Performance
By Marcia Jenkins, Senior Operations Manager Is your coaching effective? If yes, the next time you listen to your outbound telemarketing sales rep, you will hear the changes in their calls. If not, you will have to coach on that issue again. If you find yourself conducting repeated coaching with the same reps with the […]
Create the Perfect Inbound Telemarketing Services Report
If you’re like most companies, you’re spending significant money to get the phone to ring. Don’t waste that money by mis-managing the inbound team.
Telemarketing Services Management Explained
By Heather Dubas, Senior Operations Manager What is Telemarketing Services Management? I get asked this question a lot. I’ll typically answer by saying that working in telemarketing management requires me to wear lots of hats. I’ll go on to say, As an Operations Manager in telemarketing services, we are the main contact between the client […]
Why I love Telemarketing Services
The ever-changing world of telemarketing is exciting!
Great Results with Good Telemarketing Services Leadership
By Nathan Teahon, Vice President What does it take to be a good leader in telemarketing services? It’s an interesting question and it probably isn’t dramatically different than what makes a good leader in any industry. However, there are some quirks about managing telemarketing services, particularly outbound telemarketing, that does make it different. Here are five […]
Do This: Use Local Caller ID in Outbound Telemarketing
Any company that wants to increase their answer rates should use Local Caller ID phone numbers as part of their outbound telemarketing strategy and setup.
How to Have Fun in Inbound and Outbound Telemarketing
Making calls for eight hours a day, speaking to hundreds of potential customers each week, can seem daunting.
Association Membership Retention: A QCS Success Story
ABC Membership partnered with QCS to conduct a membership renewal telemarketing campaign, and the success is evidenced by the numbers.
5 Keys for Selecting a Telemarketing Services Vendor
Here are the five key categories to evaluate when hiring a call center partner.