Contact Management Services Expert Featured on Business Radio
In the episode featuring Angela Garfinkel, Christian and Angela discussed how call centers are evolving and how live agents are critical to business success in 2018.
Staff Planning for Contact Management Services
To maximize efficiencies and to provide good customer service look to your historical call volume, chat volume and email volume
Overcoming Challenges with Telemarketing Services in 2018
Here at Quality Contact Solutions we partner with clients everyday who are looking for ways to help them overcome their business challenges.
Create the Perfect Inbound Telemarketing Services Report
If you’re like most companies, you’re spending significant money to get the phone to ring. Don’t waste that money by mis-managing the inbound team.
QCS Now Qualified for Government Call Center Contracts
April 29, 2017 (Aurora, NE)
QCS registered as a Federal Contractor, both as a certified woman owned and as a small business enterprise.
How to Find an Inbound Telemarketing Services Call Center
Finding the right Inbound Telemarketing Services call center is something that can be a little bit tricky.
How to Have Fun in Inbound and Outbound Telemarketing
Making calls for eight hours a day, speaking to hundreds of potential customers each week, can seem daunting.
How to Create Inbound Telemarketing Incentives That Work
Managing Inbound incentives for Telemarketing Services can be pretty easy if you what drives your team.
Top 5 KPI’s to watch with Inbound Telemarketing Services
Managing Inbound Telemarketing Services can be extremely fun and extremely difficult at the same time. Sure the concept is easy, just answer calls and service the customer.
Inbound Calls Improve Outbound Marketing Program Results
By Angela Garfinkel, President and Founder In the 80’s and 90’s, outbound marketing agents never provided a direct callback phone number when placing outbound marketing calls. The response to the question, “Can I call you back?, was always something like,”I’m sorry, but I’m calling on an outbound line and I can’t receive inbound calls”. Another […]