Director of Client Services
“I appreciate that over 13 years with QCS, my professional growth has remained a priority. I love the team I work with and the customers I serve!”
Melissa Hinrichs is the Director of Client Services for Quality Contact Solutions. As Director of Client Services, Melissa is responsible for managing an array of technical and support functions for the company. Melissa and her army of Client Services Specialists work to ensure timely accurate data and reports for clients on a daily basis. Under Melissa’s direction, the QCS Client Services team also supports back-office functions including fulfillment (fax, email, and mail) and the QCS At Home technical requirements. Melissa is a whiz at database management as well as understanding the unique requirements of her clients. Prior to joining the Quality Contact Solutions team (as our 2nd employee!), Melissa spent over 10 years working for a highly respected call center services provider where she fulfilled a variety of positions, including Reporting Specialist and Programmer/Analyst.