Automotive

If your service department is like most, it’s hard to find the time to make outbound calls to your customers. With Quality Contact Solutions as your call center partner, we have a turnkey program to make the calls for you. We have the “know-how” in the automotive industry to implement and execute campaigns that utilize dynamic scripting and reporting at the automotive dealer level.

We’ve set more than 50,000 appointments per month on behalf of thousands of dealerships.

Leverage our outsourced call center dealership services to:

• Set service appointments
• Conduct customer satisfaction surveys
• Increase your presence and build your brand in the local market

Our experience in the Automotive industry

Quality Contact Solutions conducts high-quality outbound telemarketing programs for thousands of automotive dealerships throughout the US. The typical dealer call center program consists of setting up appointments with customers whose vehicle is coming for service. Another common program is conducting customer satisfaction surveys to customers who have recently visited the automotive dealer for service.

In addition to generating results with a high return-on-investment, our management team includes telemarketing regulatory compliance experts. We are a PCI Certified Level 1 call center with more than 13 years of client success stories.

Rest easy knowing that QCS will take care of the details, including:

• Do not call regulation compliance
• Telemarketing compliance
• Non-ATDS solution for placing calls to wireless phone numbers.
• Scripting and training experts on staff
• Dynamic scripting based on the dealer
• Ease of implementation with dealer and OEM systems
• Call monitoring to ensure the best possible customer experience
• Customized training to ensure each telemarketing agent sounds like they are calling from the dealership
• Daily reporting and data transfer to your team