Chief Operating Officer
“Hungry, humble, and smart. Those are the qualities we look for in new team members. I am humbled by our amazing team and the leading-edge technology solutions we offer to increase call center results on a daily basis.”
Dean Garfinkel is the Chief Operating Officer of Quality Contact Solutions. In addition, Mr. Garfinkel is the President of Quality Voice & Data, Inc. and Quality Online Solutions, Inc. Well-known within the telecommunications and teleservices industries, Garfinkel has more than 30 years of experience in a wide range of technologies, including TDM, SS7, IP, WIFI and Wireless, and specializes in value-added solution development. Garfinkel invented TeleBlock® (Patent Number – 6,330,317), a patented call routing system, which has become a national telecom standard and is sold by telecom giants like AT&T, Verizon, Century Link, and Windstream. Garfinkel also invented TextBetter (Patent Number – 10,484,535), a service for the text enablement of landline phone numbers. He is a leading expert on telecommunications, Caller ID and Do Not Call compliance, and is a regular speaker within the industry circuit.
Mr. Garfinkel is a past National Board of Director and Treasurer of Professional Association for Customer Engagement (PACE). He was instrumental in developing and implementing the Self-Regulatory Organization (SRO), which has been credited by the Federal Trade Commission as a positive step in the teleservices industry.