Aurora, Nebraska, (November 8, 2019): Quality Contact Solutions is pleased to announce that Steve and Marie Korn, formerly of QVSM, Inc. have joined the Quality Contact Solutions team to head up our new small and medium business division (QCS SMB). QCS SMB will focus on serving the unique needs of small and medium business by offering an elastic pool of agents to handle both inbound and outbound programs with an emphasis on lead generation, lead qualification, data enhancement and other business to business sales support functions.
Prior to joining the QCS team, Steve Korn racked up more than 40 years in the call center industry. From managing various client inhouse telemarketing centers for both B2B and B2C businesses, to starting multiple outsourced telemarketing companies, Steve’s experience runs the gamut. Steve is responsible for sales for the newly formed QCS SMB division.
Prior to joining the QCS team, Marie Korn worked closely with Steve to build a successful outsourced telemarketing services organization. With a strong systems background originating from a stint at Apple, Marie brings both operations and client services experience to the QCS team. Marie is responsible for client services for QCS SMB.
The QCS SMB team is headquartered in Omaha, Nebraska. Angela Garfinkel, QCS President and Founder, shared “The Omaha labor market is a great place for us to launch this team. Our initial plans call for 20 full-time agents who will work on about 30 different client initiatives on a daily basis, Monday through Friday. The goal is to grow the team to 40 full-time agents by the end of Q1 2020. We think Omaha is the right place to be.”
Garfinkel added, “The addition of QCS SMB is a natural expansion to serve an underserved segment of the outsourced telemarketing market in the U.S. and Canada. The QCS SMB team is a best in breed group of call center agents that thrive on working on a variety of client programs and achieving their goals.”
When asked about the experience so far, Nathan Teahon, Quality Contact Solutions’ Vice President, stated “Since our inception in 2007, Quality Contact Solutions has been a market-focused company. We know that small and medium businesses need a solution to help their sales teams be more effective. With Steve and Marie’s experience added to the depth and resources of the QCS team, we know that this is just the tip of the iceberg.”
Contact: Dean Garfinkel, Quality Contact Solutions
About Quality Contact Solutions:
Quality Contact Solutions provides outsourced B2B and B2C Telemarketing and Call Center Solutions. The QCS expertise resides in providing turnkey outsourced telemarketing, inbound and omni-channel solutions that augments business process outsourcing across a variety of industries. QCS can effectively conduct sales, lead generation, appointment setting, data enhancement, market research and a broad variety of telephone-based contact center services.