September 16, 2015 (Aurora, NE): Quality Contact Solutions, Inc. announced today that Angela Garfinkel, President of Quality Contact Solutions, has earned the Customer Engagement Compliance Professional (CECP) certification through the Professional Association for Customer Engagement (PACE).
Garfinkel was part of the first class which was tested and certified in early September 2015. The CECP certification program includes rigorous instruction and testing to ensure the individual has a thorough knowledge of telemarketing regulations (both U.S. and Canada), CAN-SPAM regulations, Canada Anti-Spam Legislation (CASL), Do Not Track regulations, faxing regulations, and regulations which impact text messages and telephone calls to mobile phone numbers for both sales and non-sales purposes.
PACE will be hosting the next CECP training and exam session during the PACE Washington Summit in Washington D.C., on September 26-27, 2015. Quality Contact Solutions’ Rich Hamilton will be part of that class.
“Keeping up with customer engagement compliance is a large part of what we do as a normal part of our daily activity at Quality Contact Solutions. Our clients expect us to be vigilant and up to date with the multitude of vast regulations that concern customer contact. As part of our investment in maintaining our expertise it makes sense to participate in third party certification programs as well as the required continuing education credits” stated Angela Garfinkel.
“Angela and I are both huge PACE supporters. We think the CECP program is a great addition to PACE’s regulatory offerings; Compliance Officers Forum, PACERegulatoryGuide.com, SRO and educational webinars. I’m happy that Angela took the time to participate in the CECP and achieve her 3rd party certification” added Dean Garfinkel.
About Quality Contact Solutions
In addition to providing customer engagement and telemarketing compliance consulting, Quality Contact Solutions provides outsourced B2B Telemarketing and Call Center Solutions. The QCS expertise resides in providing turnkey outsourced B2B telemarketing that augments inside sales across a variety of industries. QCS can effectively conduct B2B sales, lead generation and appointment setting.
About the Customer Engagement Compliance Professional Program
The Customer Engagement Compliance Professional (CECP) program was launched in August 2015 by the Professional Association for Customer Engagement. Individuals with the CECP title have demonstrated a concrete understanding of both customer engagement compliance and jurisdictional laws and regulations related to customer engagement compliance.
Quality Contact Solutions, Inc., COO