Aurora, Nebraska – Quality Contact Solutions announced that Angela Garfinkel, President of Quality Contact Solutions (“QCS”), has been awarded the designation of Customer Engagement Professional from the American Teleservices Association (“ATA”).
The Customer Engagement Professional designation is the culmination of Mrs. Garfinkels’ active involvement in the ATA at both the national and chapter levels. Mrs. Garfinkel frequently speaks at industry events on call center performance improvement, productivity and compliance. Mrs. Garfinkel is also certified as an ATA Self Regulatory Organization auditor. Mrs. Garfinkel has been an ATA member since 1992 and was a founding member of the ATA Midwest Chapter board where she currently serves as marketing chair.
As a recognized industry leader with more than 20 years of Engagement, Mrs. Garfinkel views Customer Engagement Professional designation as a valuable program that will encourage education, participation and leadership within the call center and teleservices industries. Mrs. Garfinkel noted, “I am fortunate to work throughout the call center industry with some exceptionally talented and dedicated people. Often-times those people are not formally recognized. The Customer Engagement Professional designation gives professionals at all levels within an organization an opportunity to work towards and attain formal recognition.”
Angela Garfinkel and Quality Contact Solutions: Angela Garfinkel is the Founder of Quality Contact Solutions and holds B.S. in Telecommunications Management, an MBA, and is a certified ATA-Self Regulatory Organization auditor. Quality Contact Solutions and its divisions, QCS Telemanagement, QCS At Home, Quality Online Solutions, and Quality Voice & Data, create customized in-house and outsourced call center solutions to boost inbound, outbound, or online call center results. A value-added approach ensures each customer contact is enhanced through higher quality and increased productivity. For more information about Quality Contact Solutions, please visit qualitycontactsolutions.com
Customer Engagement Professional Designation Program: The Customer Engagement Professional (“CEP”) Designation program is jointly managed by the American Teleservices Association and its partner, The Taylor Institute of Direct Marketing at the University of Akron. The CEP program is the first-ever professional designation for customer engagement. CEP designation is designed to recognize members of the ATA who have completed a series of educational events and activities and have tested into this elite group of professionals. The designation is available to all ATA Members and Associate Members across all business units. For more information about the CEP program: www.atacep.org