Customers can make or break your business. Check out how to improve customer satisfaction to keep your clients happy.
These are 7 of the most commonly used metrics to evaluate the success of an outbound call center.
This is why the STIR/SHAKEN framework is important and how it impacts call centers.
Do you use these 12 metrics to know if you’re on track to achieve your sales goals?
Use these simple yet effective ways to increase sales this year.
Using a call monitoring form is essential to assess the quality of interaction between the front-lines and the customer.
One of the most overlooked pieces of the equation can be successfully getting past the gatekeeper to a decision maker.
In this article, you’ll learn basics of the best in class call monitoring techniques.
People ask me all the time. How many evaluations should be done for an effective call monitoring program in our call center?
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