Quality Contact Solutions recognized by First Lady Michelle Obama
Quality Contact Solutions Joining Forces  First Lady Michelle Obama spoke out in Washington in April 2012 about the progress of the Joining Forces campaign – an initiative set out to help support military families and veterans across the U.S. She recognized several organizations that have played a vital role in the progress of Joining […]
QCS Celebrates 5 Year Anniversary
February 14, 2012 (Aurora, NE)
This year QCS is celebrating its 5 year anniversary as one of the Contact Center industry’s leading telemanagement solutions provider.
Lessons Learned in Vendor Selection
What does David and Goliath have to do with Vendor Selection? Find out!
Dean Garfinkel Named Treasurer of ATA
Aurora, Nebraska – Quality Contact Solutions’ Chief Operating Officer, Dean Garfinkel has been selected to serve as Treasurer of the American Teleservices Association (ATA). In his new capacity as an Officer and Treasurer of the association Dean will continue to serve the membership promoting the channel. As an eight year veteran of the National Board […]
Maximizing Results for Outbound Telemarketing
By AJ Windle John Quincy Adams once said “Patience and perseverance have a magical effect before which difficulties disappear and obstacles vanish”. I think the reality in this quote speaks to the fact that challenges in this industry are not in moderation, with every program comes new challenges and with every venture come new obstacles. […]
Outsourcing to an Outsourcer
Nathan Teahon, QCS Director of Operations Espouses Benefits of Using a Telemanagement Company to Manage Inbound and Outbound Telemarketing Programs Working in telemanagement for me has been a very gratifying experience. I also believe that it has been a very gratifying experience both for our clients and the call center partners that we work with. […]
Dean Garfinkel Joins Quality Contact Solutions
January 5, 2011 (Aurora, NE)
Angela Garfinkel, President of QCS, is pleased to welcome Dean Garfinkel as her new company partner.
Angela Garfinkel Awarded Customer Engagement Professional Designation
July 26, 2011 (Aurora, NE)
Quality Contact Solutions announced that Angela Morris, President of Quality Contact Solutions (“QCS”), has been awarded the designation of Customer Engagement Professional from the American Teleservices Association (“ATA”).
Angela Morris Receives ATA CEP Designation
Aurora, Nebraska – Quality Contact Solutions announced that Angela Morris, President of Quality Contact Solutions (“QCS”), has been awarded the designation of Customer Engagement Professional from the American Teleservices Association (“ATA”). The Customer Engagement Professional designation is the culmination of Ms. Morris’ active involvement in the ATA at both the national and chapter levels. Ms. […]
B2B Appointment Setting Tips
These are the 5 key components to a successful business to business appointment setting program.