Angela Garfinkel, Author at Quality Contact Solutions

Dean Garfinkel Receives PACE Fulcrum Award for Leadership

Aurora, Nebraska, USA – April 20, 2016 – The Professional Association for Customer Engagement (PACE) awarded Dean Garfinkel, Co-Owner of Quality Contact Solutions (QCS), with the prestigious Fulcrum Award during its annual convention in Orlando, Florida last week. The Fulcrum is the highest individual award that PACE gives for contributions to the industry, the Association, […]

Telemarketing Services: How to Measure ROI

Return on Investment (ROI) is one of the primary metrics that sales organizations use to measure the real performance on a telemarketing services program.

In-house vs. Outsourced Telemarketing Services Cost Comparison

When considering the use of outsourced telemarketing, the often unstated question is “how does the quoted cost compare to my internal cost if I choose to build a team in-house?”.

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