Organized in Outsourced Telemarketing Services
By Angela Garfinkel, President One of my hobbies is organizing. I get sheer joy from taking disorganized stuff and organizing it. I also love to read books about organizing. Many of you have probably read that bestseller, “The Life Changing Magic of Tidying Up”, by Marie Kondo. If you haven’t read it, please pick it […]
The Employee Engagement Factor with Telemarketing Services
According to recently published studies from the Gallup Organization, only 3 out of 10 employees are engaged in their work.
Your Most Important KPIs for your Outbound Campaign
One of the best things about outbound telemarketing is that everything can be measured.
Outsourced Telemarketing: Considerations for When to Use
by Angela Garfinkel, President and Founder of Quality Contact Solutions There are many considerations for determining whether your telemarketing services program would be best conducted internally in an in-house teleservices call center or with an outsourced telemarketing provider. There are many factors that should be considered as well as cost considerations for in-house vs outsourced.
Telemarketing Still in the FCC and FTC Crosshairs: PACE Recap
By Angela Garfinkel, President and Founder of Quality Contact Solutions The 2016 PACE TCPA Summit was business as usual for most of the 300+ attendees. Special guest speakers included Mark Stone from the Federal Communications Commission, Lois Greisman from the Federal Trade Commission and Tucker Carlson, Fox News Co-Host. In addition, a host of legal […]
A Third Party Can Maximize Outbound Telemarketing Results
Using a third party organization will increase your outsourced telemarketing program performance nine times out of 10.
Helping You Achieve Your Supplier Diversity Goals – WBENC Certified
Did you know that Quality Contact Solutions is certified as a Woman Owned Business?
Inbound Calls Improve Outbound Marketing Program Results
By Angela Garfinkel, President and Founder In the 80’s and 90’s, outbound marketing agents never provided a direct callback phone number when placing outbound marketing calls. The response to the question, “Can I call you back?, was always something like,”I’m sorry, but I’m calling on an outbound line and I can’t receive inbound calls”. Another […]
The QCS Story: How We Redefined Telemarketing Services
By Angela Garfinkel, President When I was a student at the University of Nebraska-Kearney (Lopers, not Huskers!), my advisor told me that people with professional skills were needed in this hot new industry: telemarketing. While it was a very short-lived program in the late 80’s, I’m one of the few — the proud — the […]
PACE Convention Recap
By Angela Garfinkel, President, Quality Contact Solutions The 2016 Professional Association for Customer Engagement (PACE) convention and expo, held in Orlando, FL on April 3-5th was a great opportunity to reconnect with our industry friends and meet new members in the organization. The agenda was filled with a combination of networking opportunities, education and industry […]