Telemarketing Compliance
Consulting Solutions
Looking for help with your Telemarketing Compliance Program, including Do Not Call, TCPA and other Call Center Compliance laws?
Look no further.
Let the experts at Quality Contact Solutions help you with your telemarketing compliance questions. Our team of telemarketing compliance experts helps clients successfully and cost-effectively navigate the maze of Federal and State regulations that apply to telemarketing programs today, including the TCPA (Telephone Consumer Protection Act), TSR (Telemarketing Sales Rule), and the various state-specific laws.
Telemarketing Compliance Audit
At Quality Contact Solutions, we offer a comprehensive evaluation of your business’s compliance program, conducting a thorough gap analysis. We collaborate closely with you to address and rectify any identified gaps and weaknesses. Additionally, we provide continuous compliance monitoring to verify the effectiveness of the established policies and procedures. This proactive approach not only mitigates your company’s risk but also reduces liability, ensuring your business operates within the bounds of regulatory standards.
Audit Review Areas Included:
- Telemarketing Policies & Procedures
- Script Review
- Scrubbing Policies and Processes
- Do Not Call and Compliance Training
- Compliance Reporting and Oversight
- Caller ID Review
- Dialing Technology
- Wireless Dialing
- Lead Generation
- Reassigned Numbers
- Escalation Process
- Recording Retention
- Recordkeeping
Third-Party Call Center Compliance Audit
At Quality Contact Solutions, we conduct comprehensive Telemarketing Compliance Audits for all Third Party Call Centers engaged in telemarketing on behalf of your business. We perform regular monthly audits to guarantee strict adherence to federal and state compliance laws, providing peace of mind regarding the legality and integrity of your telemarketing operations.
Third-Party Call Center Onboarding
At Quality Contact Solutions, we meticulously assess the telemarketing procedures and regulations of prospective third-party vendors to guarantee they adhere to compliance standards before partnering with your business. Rest assured that the third-party call center handling telemarketing campaigns for your business is fully compliant with all federal and state telemarketing laws.
Additional Compliance Consulting Services Offered
Not interested in a full Telemarketing Compliance Audit? Is there a particular part of your compliance program you need assistance with, or are you wondering if you are compliant? We can help in those areas.
- PEWC analysis
- Telemarketing Registration Analysis
- Telemarketing Registration Services
- DNC List Registration Analysis
- Caller ID testing (One time or Monthly)
- Policy/Procedure Creation
- Abandon Call Testing
- Script Review
- Scrubbing Policies and Processes
- Do Not Call & Compliance Training Creation
- List Scrubbing Services
- HIPAA Training Creation
- Privacy Policy Review
