Helpful Motivators for Virtual Telemarketing Services
When managed correctly, a virtual call center offers significant advantages over brick and mortar outsourced telemarketing organizations.
5 Reasons Telemarketing Services Are Best in the U.S.
By Nathan Teahon, Vice President of Operations Most trends tend to go in ebbs and flows. I’ve been in the Telemarketing Services industry for more than 15 years, and I have observed that offshoring has morphed from a dirty term to being the trendiest thing everyone was doing, and back again. You know what? Offshoring […]
How to Get Quality Appointments Using Telemarketing Services
By AJ Windle, Senior Operations Manager What would you say if I told you “You can have endless appointments at your disposal”? What would you do if I told you “You will get so many appointments, you will need to consider hiring more staff”? Would you read my article if I said “all the answers […]
QCS Ensures Telemarketing Programs Get Ongoing Training
Having a training process to onboard new employees is a necessity, but ongoing training can be even more critical.
5 Best Practices For Selecting An Outbound Marketing Vendor
By AJ Windle, Senior Operations Manager Outbound Marketing Vendor Selection for B2B telemarketing can be difficult. Where do I start? Which center is the best? How will I ensure I am getting the best results? While there is no perfect formula, let’s take a look at some of these best practices to help point you […]
Outbound Marketing Wireless Success Story
By Heather Dubas, Operations Manager Imagine that sinking feeling you get when you see the alerts and hear the warning sirens that bad weather is approaching. Those of you in the Midwest particularly will know what I am talking about. You realize a storm is heading right for you, and you worry, and try to […]
Outbound Marketing from Good to Great: A B2B Case Study
Wins and losses. In a world driven by sales, they’re how we are measured.
Maintaining Compliance with your Telemarketing Services
An important part of telemarketing services is being compliant with all related telemarketing laws and regulations. We want to share an article written by Karl Koster, Chief IP Counsel of Noble Systems and one of the National Board of Directors of PACE, the Professional Association for Customer Engagement about some of those proposed changes: The […]
PACE Convention Recap
By Angela Garfinkel, President, Quality Contact Solutions The 2016 Professional Association for Customer Engagement (PACE) convention and expo, held in Orlando, FL on April 3-5th was a great opportunity to reconnect with our industry friends and meet new members in the organization. The agenda was filled with a combination of networking opportunities, education and industry […]
Telemarketing Vendor Selection: Finding a B2B Call Center
The things that are most important when finding a B2B call center.