QCS Adds CECP Certs to TCPA Compliance Practice
The CECP certification program is provided by the Professional Association for Customer Engagement (PACE).
Quality Contact Solutions and Upcoming Conferences
Quality Contact Solutions | AA-ISP Inside Sales Leadership Summit Come and join Quality Contact Solutions at the world’s largest gathering of Inside Sales Leaders! The 7th Annual AA-ISP Inside Sales Leadership Summit on April 21st and 22nd will be held at the Hyatt Regency O’Hare. The Quality Contact Solutions team is sponsoring, exhibiting and speaking […]
Existing Customer Cross-Sell Campaigns = Sales Success!
What better way to create trust with your customers than to find them additional products, services, and solutions with the potential to further suit their needs?
Top Ten Tweaks for Peak Success
Angela Morris, QCS President, writes The Essential Outbound Call Center Checklist: Top Ten Tweaks for Peak Success June 2009 If you’re like most call center managers, your daily routine is relatively consistent. Most likely, you haven’t recently taken the time to evaluate what is working and what needs to be changed. Typical call center organizations […]