Contact Management Services Expert Featured on Business Radio
In the episode featuring Angela Garfinkel, Christian and Angela discussed how call centers are evolving and how live agents are critical to business success in 2018.
Overcoming Challenges with Telemarketing Services in 2018
Here at Quality Contact Solutions we partner with clients everyday who are looking for ways to help them overcome their business challenges.
QCS Named Top Outbound Service Provider by Clutch
Quality Contact Solutions (QCS) was recognized as a leading outbound services provider.
Achieve B2B Telemarketing Goals With An Experienced Team
By A.J. Windle, Director of Operations The most important part of building a home that you know will last forever is making sure that you have built that home on a strong foundation. The foundation is what holds your house up, it’s what makes your home steady and strong. Our foundation here at Quality Contact […]
Coaching for Improved Outbound Telemarketing Performance
By Marcia Jenkins, Senior Operations Manager Is your coaching effective? If yes, the next time you listen to your outbound telemarketing sales rep, you will hear the changes in their calls. If not, you will have to coach on that issue again. If you find yourself conducting repeated coaching with the same reps with the […]
Create the Perfect Inbound Telemarketing Services Report
If you’re like most companies, you’re spending significant money to get the phone to ring. Don’t waste that money by mis-managing the inbound team.
How to Create the Perfect Outbound Telemarketing Report
It is imperative that reports are created with a good understanding of what will be required to ensure a successful program.
5 Keys for Selecting a Telemarketing Services Vendor
Here are the five key categories to evaluate when hiring a call center partner.
5 Client Lessons Learned in Telemarketing Services
Have you ever held back an idea because you thought it was just so far out there that no one will ever go for it?
The Employee Engagement Factor with Telemarketing Services
According to recently published studies from the Gallup Organization, only 3 out of 10 employees are engaged in their work.