Reporting and KPIs

Your Most Important KPIs for your Outbound Campaign

November 23, 2016

One of the best things about outbound telemarketing is that everything can be measured.

Top 5 KPI’s to watch with Inbound Telemarketing Services

November 2, 2016

Managing Inbound Telemarketing Services can be extremely fun and extremely difficult at the same time. Sure the concept is easy, just answer calls and service the customer.

Telemarketing Services: How to Measure ROI

March 30, 2016

Return on Investment (ROI) is one of the primary metrics that sales organizations use to measure the real performance on a telemarketing services program.

Top 5 Metrics for Inbound Telemarketing Services

December 9, 2015

So there I was coffee in hand ready to take on

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