Top Ten Tweaks for Peak Success
Angela Morris, QCS President, writes The Essential Outbound Call Center Checklist: Top Ten Tweaks for Peak Success June 2009 If you’re like most call center managers, your daily routine is relatively consistent. Most likely, you haven’t recently taken the time to evaluate what is working and what needs to be changed. Typical call center organizations […]
What is Telemanagement?
Angela Garfinkel featured author in Connections Magazine with “What is Telemanagement?” By Angela Garfinkel Telemanagement is a term that describes the practice of managing inbound or outbound telemarketing programs for clients that outsource them to one or more external service providers. Typically the telemanagement function is performed by an external third party that has 100% […]