Top Contact Solutions Expert: Team Member Spotlight

Angela Garfinkel, President

Julie KrammeMeet Julie Kramme. Julie is an outsourced telemarketing and call center operations expert. Julie came to QCS with 20 years of call center industry experience, including 17 years in Account Management and Client Services.

There are 3 characteristics that make Julie a great Sales Executive with QCS.

This contact solutions expert is never satisfied with ‘good’

Julie is never satisfied with good. She always pursues great. That is why she is the perfect contact solutions expert to assist new QCS clients. To develop a working solution using outsourced telemarketing and call center services, Julie uses her experience to craft a program that makes sense and she is honest if QCS is not the right solution. She never compromises by trying to fit a square peg into a round hole.

This contact solutions expert is determined

Julie is determined. Julie works hard to pull together the necessary resources and subject matter experts to provide a thoughtful contact solutions proposal. And she works hard to deliver client proposals and requested documents on time and in a manner that helps prospects make a timely business decision.

This contact solutions expert is a team player

Julie is a team player. Julie works hard after the sale to ensure each client program is successful. She works closely with the QCS operations team to ensure her programs run smoothly and achieve high quality results. And it’s a real plus that Julie is a Microsoft Excel whiz — she has developed some pretty cool forecasting and planning templates for her contact solutions teams.

We’re sure happy to work with Julie – and her clients feel the same way.

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Angela Garfinkel is the President and Founder of Quality Contact Solutions, a leading outsourced telemarketing services organization serving the healthcare, financial services, automotive, market research, professional associations and numerous other B2B focused verticals. Angela has the pleasure of leading a talented team that runs thousands of outbound telemarketing program hours daily. Angela is also a certified Self-Regulatory Organization (SRO) auditor with the Professional Association for Customer Engagement and she is a designated Customer Engagement Compliance Professional (CECP). Angela can be reached at [email protected] or 516.656.5118