By Jill Sysel-Barton, Reporting Specialist
Using telemarketing services can have a significant impact on productivity efficiency regardless of the industry. Today, let’s use these the following two scenarios.
Scenario #1: In a busy automotive service center, the technicians must answer the phone amid doing oil changes, performing brake checks, and other services as needed. They also need to contact clients about a manufacturer’s safety recall. They are spread very thin. Customers are unhappy after having extended times on hold and experiencing delays in the amount of time it has taken to complete the service.
Scenario #2: This service center is equally as busy as the one in the first scenario. The difference is that they are using telemarketing services to schedule appointments, promote the current specials, and call clients about the same safety recall. Call queue times are short or non-existent. Callers are greeted with a skilled, friendly agent. Calls are brief, concise, and helpful; callers never dread making the next appointment.
In this second scenario, the service center saves on costs by improving its efficiency and allowing a call center to answer a higher volume of calls, allowing the staff at the service center to focus on the reason the customer’s vehicle is there. Between calls, the telemarketing services team is answering questions via email, chat, text, or is creating a second point of contact with clients they recently spoke to on the phone. Additionally, the team can perform survey work by reaching out to those customers who recently had a service performed. The service center has a goal of 100% customer satisfaction and wants to ensure its goal is achieved with each customer interaction.
Telemarketing services help businesses present high quality, unified customer experiences.
Regardless of the business’s industry or size, telemarketing services frees up time for internal resources to focus on the most critical company goals. Use telemarketing services to schedule appointments, generate leads, end-to-end sales, or customer demographic verification. Telemarketing services teams have the knowledge and skills to close deals and create future sales opportunities, filling the pipeline.
Some of the industries that Quality Contact Solutions works with:
Agriculture – We know how to speak “farm”. From call centers located in rural Iowa to managers that have run thousands of outbound call campaigns to farmers, veterinarians and ag implement dealers, we understand what drives successful contacts in the agriculture sector.
Associations – We deliver increased membership revenues to you through outsourced telemarketing. Membership renewals, new members, win-back, upsells and membership data updates are just the start of what you can count on QCS to do for your association.
Automotive – We’ve set more than 50,000 appointments on behalf of thousands of dealerships. Our key experience in this sector enables service departments to start their day with a full schedule without the headache of placing the calls themselves.
Commercial Banking Appointments–The QCS team knows how to set well-qualified appointments. From pinpointing the small and medium business owners that match your bank’s service offerings to crafting a message that compels action, we know how to set appointments that will drive more business to your bank.
Commercial Roofing Appointments – QCS provides a cost-effective way to get you in front of more prospects. Every appointment is exclusively set for your company with a pre-qualified decision-maker who buys roofing services and is responsible for awarding re-roofing jobs, roofing repair and maintenance contracts, often for multiple properties.
Energy/Utilities – We’re experts at selling appliance warranty and repair programs to existing customers. Trust QCS to develop the script, reporting, and we’ll deliver sales to your data entry team. Give us your customer list, train us on your warranty and repair program and we’ll take it from there.
Financial Services – QCS is PCI Level 1 Certified. Rest easy knowing that your customer data and company data is secure. From credit card cross-sell experience to inbound order taking, QCS has financial services program experience.
Healthcare – QCS is the partner of choice for many organizations in the healthcare sector. From patient satisfaction surveys to complex B2B telephone sales programs, QCS is likely the most experienced outsourced healthcare telemarketing organization in the U.S.
Insurance – Our knowledge of this space can be summed up as this: “Compliance experts”. QCS has a multi-year telemarketing compliance auditing contract with a company in this industry. In addition, we’ve conducted many successful outbound telemarketing programs in the insurance vertical – primarily B2B.
Media and Entertainment – Our team has conducted millions of promotional calls for radio stations across the U.S. Friendly, energetic and competent – those are some words to describe how we will represent you.
Pharmaceuticals – With our experience in both healthcare and agriculture, we have been successful at helping pharmaceutical companies get appointments with the targets that matter the most. Let us do the tedious task of making outbound calls and setting appointments for you.
Publishing – We are experts at selling publications in the highly specialized medical field. Let us put our sales and publishing experience to work for your organization. QCS does more than $10 million in publishing sales every year.
Telecom – Telecom is one of our most significant industry verticals. With deep experience in B2B telecom sales, we’re successful at finding telecom decision makers, analyzing their phone bill and identifying opportunities to save the business money. As an agent for many telecom providers, we’re experienced with successfully navigating the telecom field.
Quality Contact Solutions is dedicated to being your go-to telemarketing services company for high-quality B2B and B2C contacts. We provide outsourced telemarketing and inbound call center services, working on a per job, per hour, or pay for performance basis. QCS supports clients in many industries using a footprint of 15 call center locations located throughout the U.S. In business since 2007, QCS specializes in programs where a sales competency is critical for success.
Call us today to learn more.
Jill Sysel-Barton is a Reporting Specialist for Quality Contact Solutions. Jill takes pride in creating worthwhile custom reports for both internal staff and clients each day. With more than 10+ years of call center industry experience, she understands the importance of accurate data and how it is utilized by our clients to make essential business decisions and maximize their return on their telemarketing investment.
If you answer “yes” to any of these questions then an outbound call center may be just what you need to elevate your sales.
By Angela Garfinkel, President
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