Tag Archives: Telemarketing Services

B2B Telemarketing Services: What does an Operations Manager do?

B2B Telemarketing ServicesBy Heather Dubas, Senior Operations Manager

I get asked a lot “what exactly do you do for a living?”. When you work for a virtual company, everyone is always curious about your job and it is not always received nicely, especially when people find out that I am an operations manager for a company that does work in the telemarketing industry. I am very proud of the worthwhile work that I am part of at Quality Contact Solutions, though, and I want to fill you in on what exactly it is we do for our clients. Continue reading

B2B Telemarketing Services Spotlight: Marcia Jenkins

Marcia JenkinsBy A.J. Windle, Director of Operations

Great leaders are a rare find and if you are fortunate enough to be in the presence of a great leader you will immediately know the difference between good and great. Great leaders operate with honesty and integrity, they inspire others to go above and beyond, they empower their employees, hold them accountable and are great communicators.

To be truly successful in the b2b telemarketing services industry one must possess these various attributes and utilize them to drive their team to new heights. Marcia Jenkins is a Sr. Operations Manager for Quality Contact Solutions and she is a great leader. Continue reading

Worthwhile Work = Success at Telemarketing Agencies

At Quality Contact Solutions we have seven core values that guide how we behave. One of the most important of those core values is Conducting Worthwhile Work.

What is Worthwhile Work for Telemarketing Agencies?

Telemarketing AgenciesI can’t tell you how many times per week I get a telemarketing call and before the call is completed I find myself shaking my head. I shake my head because so many telemarketing agencies engage in practices that harm our industry. There is a stigma that is associated with the telemarketing industry and that stigma exists primarily because of a small number of companies that have no regard for poisoning the well for the rest.

Okay, that was a tiny rant. Reeling myself back in before I really fall down the rabbit hole.

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Size Considerations for Selecting a Telemarketing Company

Telemarketing CompanyBy Nathan Teahon, Vice President

Telemarketing companies come in many shapes and sizes. I have written many times about how a call center is like a person, and each one has their own strengths and weaknesses. Evaluating those strengths and matching them with a client or program that needs those strengths is a crucial first step in having a successful inbound, outbound or omni-channel call center program.

But where does actual size fit into this equation? Is a bigger telemarketing company always better? Surely a call center with 500 seats is better than one with 75, right? The answer isn’t so black and white and in many circumstances that might not be the case. Below are the top factors to consider when evaluating if a telemarketing company is the right size for your client or program. Continue reading

Pro Tips for Using Non-Voice Contacts in a Telemarketing Company

By A.J. Windle, Director of Operations

Telemarketing CompanyGreat outbound telemarketing companies have been evolving over the last 10 years to include chat, text and email in their communication strategy. The addition of these non-voice contacts helps increase engagement with prospects and customers. In addition, these non-voice contacts provide an instant medium to follow-up and share additional information as part of the customer care or sales process. As Director of Operations at Quality Contact Solutions, my experience has been hard-won. Here are my 5 pro tips for using non-voice contacts in the call center as part of a telemarketing program. Continue reading