Tag Archives: Telecom

Contact Management Services Expert Featured on Business Radio

Wharton School of Business interview with Angela GarfinkelContact Managemetns ServicesListen Here

Business Radio Powered by the Wharton School of Business interviewed call center and telemarketing industry expert, Angela Garfinkel, for the drive-time segment on SiriusXM 111 titled, “Work of Tomorrow”

Work of TomorrowChristian Terwiesch, Professor at the Wharton School of Business at the University of Pennsylvania hosts the segment each week which looks at how new technology is causing disruptions in existing industries, changing the meaning of work along the way.

In the episode featuring Angela Garfinkel, Christian and Angela discussed how call centers are evolving and how live agents are critical to business success in 2018. The episode aired on 1/15/2018 at 5 pm ET and is being repeated throughout the week.

 

Want to connect with Angela?
Call: 516-656-5118
[email protected]
or book a call here

www.linkedin.com/in/angelagarfinkel

5 Keys to Writing a Successful B2B Telemarketing Script

By Nathan Teahon, Vice President

Sitting-at-computer-typing-a-scriptRecently I was asked what the is key to creating a strong B2B Telemarketing Script. It’s a good question, and after having helped create and implement thousands of successful scripts over the years, I don’t have that 30 second elevator pitch answer to that question. Instead, I have multiple questions. What is the goal of the script? Is there an underlying goal lurking beneath the initial goal? Who are you contacting? Why are you contacting them? Are you selling something? If so, what? Is it a service or product? This list could go on for a while. Continue reading

Telemarketing Services Firm honoring Military Spouse

by Darla Jorgenson, Accounting Manager

Soldier-coming-homeI am excited to announce that Quality Contact Solutions, Inc. is recognizing Mrs. Karilee Joseph on May 17, 2017 in honor of Military Spouse Appreciation Day. Kari is one of our most successful B2B telemarketing representatives. She works for one of our healthcare clients conducting outbound and inbound telemarketing services on a daily basis. Continue reading

Outbound Telemarketing is Critical For Today’s Marketers

by Ryan Apodac, Operations Manager and Training Leader

outbound-marketing-the-dealer-dealing-an-ace-of-heartsSome people say that outbound telemarketing is dead. I say that they couldn’t be more wrong. However, I understand where they are coming from. Let’s face it; today’s society is driven by technology. With so many advances in technology every day, things come and go more rapidly these days. Remember that cutting edge cell phone you had to have, which you had to replace before you knew it for the new one with the far superior options? With this immense technology and change, marketers have more tools than ever to generate leads and manage the sales funnel. However, don’t be fooled. Outbound telemarketing continues to be one of the primary tools of successful B2B sales organizations. Continue reading

Outbound Marketing Programs Perform Better in the U.S.

by Nathan Teahon, Vice President

Outbound-marketing-man-wearing-a-headsetThroughout the years, the debate on offshoring telemarketing services has always flamed hot. The trend of offshoring itself has ebbed and flowed substantially over the last 15 years. Obviously, the main argument for offshoring is the price point. If you can get your campaign completed at a third of the cost, why wouldn’t that be attractive? Now, every program is different and has its own set of requirements, and everyone has to weigh the pros and cons in every situation. However, when it comes to outbound marketing, utilizing U.S. based call centers will almost always provide a better ROI, even if the upfront cost is higher. Continue reading