Making Your Customers Happy Using Best-In-Class Call Center
Call Center Customer Service, also known as Inbound Telemarketing Services or Customer Care can make or break your company. Call Center or Inbound Telemarketing Representatives are the “Front line” for your company. If your agents do the job right, you often have repeat business and certainly other potential customers will hear about the service. It’s unfortunate that some companies drop the ball. When a customer has a great experience they may tell a couple of people, but when they have a bad experience, they generally tell lots of people.Continue reading →
Some outsourced telemarketing programs don’t thrive in traditional call centers or in the traditional call center model. In fact, at Quality Contact Solutions we’ve found that complex business to business sales programs often get higher return on investment (ROI) in an At-Home model. Why is that? Continue reading →
October 13, 2015 (Aurora, NE) Quality Contact Solutions, Inc. announced today that Rich Hamilton, Director of Implementation and Team Improvement Leader, has been certified as a Customer Engagement Compliance Professional (CECP). The CECP certification program is provided by the Professional Association for Customer Engagement (PACE). Hamilton is the second Quality Contact Solutions team member to earn this professional certification. Continue reading →
October 7th, 2015 (Aurora, NE) Quality Contact Solutions, Inc. announced today that Quality Contact Solutions, a leading B2B Outsourced Telemarketing and Call Center solutions company, received national recertification as a Women Owned Business by the Women’s Business Development Center/Chicago, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC). Continue reading →
Come and join Quality Contact Solutions at the world’s largest gathering of Inside Sales Leaders! The 7th Annual AA-ISP Inside Sales Leadership Summit on April 21st and 22nd will be held at the Hyatt Regency O’Hare.
The Quality Contact Solutions team is sponsoring, exhibiting and speaking at this highly anticipated event. Our topic “How to Effectively Use Outsourced Resources to Augment Your Inside Sales”, features award-winning sales professional, Drew Allen. Drew will explore several approaches available to businesses seeking to outsource their B2B telemarketing inside sales teams, while sharing examples of potential sales campaigns to outsource. Continue reading →