Call Center STIR/SHAKEN Authentication: Are Your Calls Signed with Full Attestation (A)?
This is why the STIR/SHAKEN framework is important and how it impacts call centers.
5 Ways Call Center Services Can Positively Influence Customer Experience
Call centers can impact customer experience by doing these 5 things.
Why You’re Not Just Doing B2B Appointment Setting
Have you ever changed a tire? Well, I’d argue that the B2B appointment setting is pretty similar, at least in the process.
Call quality monitoring best practices: Making the case for collaboration
In this article, you’ll learn basics of the best in class call monitoring techniques.
Why use call monitoring in your call center
For Quality Assurance and Training purposes, this call may be monitored…
Call Center Monitoring Checklist: Brief is Best
This article shows some of the reasons why you should develop a QA checklist that is short and concise for call center monitoring.
Overcoming Challenges with Telemarketing Services in 2018
Here at Quality Contact Solutions we partner with clients everyday who are looking for ways to help them overcome their business challenges.
Coaching for Improved Outbound Telemarketing Performance
By Marcia Jenkins, Senior Operations Manager Is your coaching effective? If yes, the next time you listen to your outbound telemarketing sales rep, you will hear the changes in their calls. If not, you will have to coach on that issue again. If you find yourself conducting repeated coaching with the same reps with the […]
5 Keys for Selecting a Telemarketing Services Vendor
Here are the five key categories to evaluate when hiring a call center partner.
5 Client Lessons Learned in Telemarketing Services
Have you ever held back an idea because you thought it was just so far out there that no one will ever go for it?