This is why the STIR/SHAKEN framework is important and how it impacts call centers.
Call centers can impact customer experience by doing these 5 things.
Have you ever changed a tire? Well, I’d argue that the B2B appointment setting is pretty similar, at least in the process.
In this article, you’ll learn basics of the best in class call monitoring techniques.
For Quality Assurance and Training purposes, this call may be monitored…
This article shows some of the reasons why you should develop a QA checklist that is short and concise for call center monitoring.
Here at Quality Contact Solutions we partner with clients everyday who are looking for ways to help them overcome their business challenges.
By Marcia Jenkins, Senior Operations Manager Is your coaching effective? If yes, the next time you listen to your outbound telemarketing sales rep, you will hear the changes in their calls. If not, you will have to coach on that issue again. If you find yourself conducting repeated coaching with the same reps with the […]
Here are the five key categories to evaluate when hiring a call center partner.
Have you ever held back an idea because you thought it was just so far out there that no one will ever go for it?