By Nathan Teahon, Vice President of Operations
Most trends tend to go in ebbs and flows. I’ve been in the Telemarketing Services industry for more than 15 years, and I have observed that offshoring has morphed from a dirty term to being the trendiest thing everyone was doing, and back again. You know what? Offshoring compares very well to the Kardashians.
How is offshoring like the Kardashians? Both found extreme peaks of popularity due to having a feature that many found to be mesmerizing. For offshoring, that feature was a low price point. For the Kardashians, I am honestly not sure. Perhaps people just like witnessing train wrecks? However, both have come down from their peaks as many have realized that there are pitfalls lurking behind what mesmerizes. For offshoring the pitfalls are many: decreased customer satisfaction is at the top. For the Kardashians I can only imagine that mental degradation tops the list. Continue reading