We’ve compiled seven tips to help you succeed working from home.
This is why the STIR/SHAKEN framework is important and how it impacts call centers.
Call centers can impact customer experience by doing these 5 things.
In this article, you’ll learn basics of the best in class call monitoring techniques.
People ask me all the time. How many evaluations should be done for an effective call monitoring program in our call center?
You’ve acquired a list of prospects to call, and you know what you want the outcome of those calls to be. Now you need a script…
For Quality Assurance and Training purposes, this call may be monitored…
Not many people can make phone calls for 8 hours a day, 5 days a week and stay happy and content.
By Marcia Jenkins, Senior Operations Manager Is your coaching effective? If yes, the next time you listen to your outbound telemarketing sales rep, you will hear the changes in their calls. If not, you will have to coach on that issue again. If you find yourself conducting repeated coaching with the same reps with the […]
Finding the right Inbound Telemarketing Services call center is something that can be a little bit tricky.