Tag Archives: Publishing

5 Keys for Selecting a Telemarketing Services Vendor

Telemarketing services roadmap to success

by A.J. Windle, Director of Operations

Prior to working for Quality Contact Solutions, I held a variety of positions at a Top 50 Telemarketing Services Firm including Human Resources Generalist. As an HR Generalist, I had many responsibilities and hiring the right people for the job was almost the most difficult to accomplish on a consistent basis.

Sure, filling seats isn’t hard but too many times we found ourselves fitting a square peg into a round hole. I learned the hard way that it is so important to take time and to be patient to identify the right person for the job. I think the same is true for selecting a call center vendor partner for outsourced telemarketing services. Here are the five key categories to evaluate when hiring a call center partner. Continue reading

5 Keys to Writing a Successful B2B Telemarketing Script

By Nathan Teahon, Vice President

Sitting-at-computer-typing-a-scriptRecently I was asked what the is key to creating a strong B2B Telemarketing Script. It’s a good question, and after having helped create and implement thousands of successful scripts over the years, I don’t have that 30 second elevator pitch answer to that question. Instead, I have multiple questions. What is the goal of the script? Is there an underlying goal lurking beneath the initial goal? Who are you contacting? Why are you contacting them? Are you selling something? If so, what? Is it a service or product? This list could go on for a while. Continue reading

Telemarketing Services Firm honoring Military Spouse

by Darla Jorgenson, Accounting Manager

Soldier-coming-homeI am excited to announce that Quality Contact Solutions, Inc. is recognizing Mrs. Karilee Joseph on May 17, 2017 in honor of Military Spouse Appreciation Day. Kari is one of our most successful B2B telemarketing representatives. She works for one of our healthcare clients conducting outbound and inbound telemarketing services on a daily basis. Continue reading

QCS Reps Produce the Best Outbound Marketing Results

By Marcia Jenkins, Senior Operations Manager

outsource-button-on-touchscreenAt Quality Contact Solutions (QCS), I am responsible for managing a team of about 30 Inside Sales Representatives (ISRs). We call them ISRs because the job that they do goes well beyond the typical outbound telemarketing representative role. Many of our ISRs are responsible for closing hundreds of thousands of dollars in sales (over the phone) on an annual basis. Many of them have received several hundred hours of training and professional development over the course of their 10+ years in their role. Finding the right people to fill my Inside Sales Representative positions can be challenging. I believe that others in our industry face similar challenges. Continue reading

Rev Up Your Outbound Marketing Dialing Strategies

by A.J. Windle, Director of Operations

Man waving checkered FlagOutbound Marketing is a performance driven channel and everyone is working to pull the right levers to maximize results. Think of it like a NASCAR race, just like there are hundreds of cars vying for the winning position there are hundreds of Outsourced Telemarketing firms looking to produce the highest results. So if everyone has a car with an engine and every Outsourced Telemarketing firm can make outbound phone calls then what separates the competition? It’s management, technology, dialing strategies and the levers each team pulls to maximize results. Quality Contact Solutions is a highly specialized Outbound Marketing firm that has a tremendous amount of management experience and knows exactly what levers to pull to increase results on each client program. Let’s take a look at some dialing strategies that will help your organization rev up your outbound marketing engine. Continue reading