In the world of inbound call center outsourcing, many things are going to factor heavily in deciding which call center to use for inbound call handling.
Over the years, as a PACE Customer Engagement Compliance Professional (CECP), I have audited dozens of companies for their compliance with telemarketing laws. As you may be aware, the landscape of telemarketing laws can be very complex, with federal regulations written by the FCC and FTC along with considerations for state-specific requirements. Since these laws […]
Here are the factors to consider when choosing to use a call center vs. contact center.
Find the right inbound call handling services company to support your business with these quick tips.
Learn how we can help grow your franchise with outbound telemarketing.
The best outbound telemarketing sales reps are persistent.
Most telemarketing programs average 1 sale every 4 to 5 hours. Some really great programs get 1 sale every 2-3 hours.
By Nathan Teahon, Vice President We are all only as good as our team. At Quality Contact Solutions, we are extremely lucky to have the best team in the world. One component of our team is the Operations team. In a nutshell, the operations team is responsible for outsourced telemarketing services management.
By Nathan Teahon, Vice President What does it take to be a good leader in telemarketing services? It’s an interesting question and it probably isn’t dramatically different than what makes a good leader in any industry. However, there are some quirks about managing telemarketing services, particularly outbound telemarketing, that does make it different. Here are five […]