Tag Archives: Pharmaceuticals

Why You’re not just doing B2B Appointment Setting

By  A.J. Windle, Director of Operations

B2B Appointment SettingHave you ever changed a tire? Seems pretty easy when you say it, but have you ever thought about how much work goes into something so simple? First you have to brave the weather and if you live where I do that could be a lot of work in itself. Then you have to make sure you have the right tools to do the job. You’ll need a jack for the car, potentially gloves and a spare tire. You have to jack up the car, take off the lug nuts, pull the tire off, put the new tire on, tighten the lug nuts, release the jack and put everything back. What seemed simple is much more complex.

B2B appointment setting is very similar. It seems easy at first glance. However, if misjudge the task as easy, then you will most certainly be disappointed. At Quality Contact Solutions we are experts at B2B appointment setting and here are a few items you’ll need to keep in mind to make sure your B2B appointment setting program doesn’t go flat. Continue reading

Overcoming Challenges with Telemarketing Services in 2018

By A.J. Windle, Director of Operations

Telemarketing Services Goal for 20182017 was a fun, busy, exciting, and ever-changing year in our telemarketing services company. Looking back on the year has allowed our team to focus not only on our accomplishments but also evaluate and improve on ways to overcome our clients’ challenges (the key reason we exist!).

Here at Quality Contact Solutions we partner with clients everyday who are looking for ways to help them overcome their business challenges. They turn to Telemarketing Services because they need a more productive channel than they are currently using. In some cases, they have aggressive growth goals and have heard what we can do. Some clients want to test a new strategy. Whatever the specific challenge is, at its root, is the necessity to retain and grow the business year over year. This was the biggest challenge of 2017 and with no doubt that focus will be continued in 2018. Continue reading

5 Keys for Selecting a Telemarketing Services Vendor

Telemarketing services roadmap to success

by A.J. Windle, Director of Operations

Prior to working for Quality Contact Solutions, I held a variety of positions at a Top 50 Telemarketing Services Firm including Human Resources Generalist. As an HR Generalist, I had many responsibilities and hiring the right people for the job was almost the most difficult to accomplish on a consistent basis.

Sure, filling seats isn’t hard but too many times we found ourselves fitting a square peg into a round hole. I learned the hard way that it is so important to take time and to be patient to identify the right person for the job. I think the same is true for selecting a call center vendor partner for outsourced telemarketing services. Here are the five key categories to evaluate when hiring a call center partner. Continue reading

5 Keys to Writing a Successful B2B Telemarketing Script

By Nathan Teahon, Vice President

Sitting-at-computer-typing-a-scriptRecently I was asked what the is key to creating a strong B2B Telemarketing Script. It’s a good question, and after having helped create and implement thousands of successful scripts over the years, I don’t have that 30 second elevator pitch answer to that question. Instead, I have multiple questions. What is the goal of the script? Is there an underlying goal lurking beneath the initial goal? Who are you contacting? Why are you contacting them? Are you selling something? If so, what? Is it a service or product? This list could go on for a while. Continue reading

Telemarketing Services Firm honoring Military Spouse

by Darla Jorgenson, Accounting Manager

Soldier-coming-homeI am excited to announce that Quality Contact Solutions, Inc. is recognizing Mrs. Karilee Joseph on May 17, 2017 in honor of Military Spouse Appreciation Day. Kari is one of our most successful B2B telemarketing representatives. She works for one of our healthcare clients conducting outbound and inbound telemarketing services on a daily basis. Continue reading