Tag Archives: PCI Level 1 Service Provider

Association Membership Retention Programs

By Rich Hamilton, Director of Marketing & Product Development

Many associations use a third-party telemarketing services firm to place outbound calls to place reminder calls to lapsed members or members which are about to lapse in the near future. Most associations don’t have the internal manpower to make the calls themselves and turn to outbound call experts to get the job done and to ensure a maximum membership retention rate from their existing members.

One area of concern for all associations is the security of their data and the security of the payment information. To ensure the highest security, there are three primary reasons to pay a little extra for Telemarketing Services firm with a PCI Level 1 Service Provider certification Continue reading

Association Membership Retention is Improved by Phone

By Heather Dubas, Senior Operations Manager

Associate-baseball-and-batThe primary goal of every company that is offering a product or service is to sell as much of that product or service as you possibly can. Once you sell that product or service, retaining those customers is key for repeat business and referrals. This goal is no different for associations that offer memberships to potential members. Quality Contact Solutions has been helping associations with membership retention with specialized membership retention and renewal telemarketing campaigns for years and we are gaining even more momentum in 2017. Continue reading

A PCI Certified Level 1 Call Center will better protect your customer’s data

by Rich Hamilton,  Director of Marketing & Product Development

Technolgy with securityYou’ve made the decision. Your organization is seeking an outsourced call center to work on your behalf. Outsourced call centers are often referred to as Service Agencies, Telemarketing Vendors, or Business Process Outsourcing (BPO). Regardless of what they are called, many factors will need to be considered, including call center size, location(s), management, technology capabilities and experience with different types of calls such as helpdesk, customer service or sales. One factor that should not be overlooked is Information Security. How secure will your customer data be with a potential call center? Let’s look at how a PCI Certified Level 1 Call Center will be able to best protect your customer data as opposed to a call center that is not PCI Certified Level 1. Continue reading

Telemarketing Services Firm QCS Celebrates 10 Years

10-year-anniversary-badgeJanuary 11, 2017 (Aurora, NE) – Quality Contact Solutions, Inc. is celebrating its 10 year anniversary this month. In conjunction with the 10 year celebration, QCS owners, Dean and Angela Garfinkel announced today that Nathan Teahon has been promoted to Vice President. In his expanded role, Nathan is responsible for leading all telemarketing operations, including client services, I.T. management, performance management, and profit management.

“We’re thrilled to be celebrating 10 years in business. We are so thankful for our clients, employees and vendors that have made our success possible. Nathan has been instrumental in the growth over the past 10 years at QCS. His passion for creating win-win-win relationships and results is inspiring. As a highly competitive person, Nathan brings his “A” game to work every day, ensuring that each of his clients wins on a daily basis. We’re excited to expand Nathan’s role within the QCS organization,” stated Angela Garfinkel, President. Adding “Over the last 10 years QCS has achieved so many significant milestones thanks to our leadership team and our front line’s dedication to the business, including becoming PCI Level 1 certified and WMBE certified.

“As we celebrate our 10th anniversary in 2017, we’re committed to ensuring our clients receive unrivaled results in terms of quality and return on investment. Promoting Nathan to Vice President is a natural progression in our organization’s maturation and growth. We are lucky to have such a deep bench to promote from within. Nathan is an exceptional leader and we’re excited to empower Nathan to lead our organization at a higher level as we continue to increase our company’s breadth and depth.” added Dean Garfinkel, COO.

“I’ve been with QCS for 9 of the past 10 years. I couldn’t be more proud of what we’ve accomplished and I look forward to continued growth and innovation for our clients,” stated Teahon. Nathan is a true, born and bred telemarketer. He grew up in the business and intimately knows (and has played) every position on the field, including supervisor, quality assurance, call center manager, program management, account management, and call center psychologist. Nathan Teahon and his wife Desiree’ have a daughter Londyn age 7 and a son Talon age 12. They live in Aurora, Nebraska. Desiree’ is the Assistant Principal and Learning Coordinator of the local elementary school.

About Quality Contact Solutions

Quality Contact Solutions conducts high quality, telephone-based outbound marketing programs for large and medium businesses and associations. We conduct outbound marketing calls to cross-sell existing customers, renew existing customers, renew memberships, win-back lapsed members or customers, promote conferences, and to upsell customers with new products or services. In addition to generating results with a high return-on-investment, our management team includes telemarketing regulatory compliance experts. We are a PCI Level 1 certified organization with 10 years of client success stories.

www.qualitycontactsolutions.com

Company Contact Dean Garfinkel, COO Quality Contact Solutions, Inc. [email protected] 516-656-5115

You Should Choose QCS As Your Outsourced Telemarketing Vendor

By Heather Dubas, Operations Manager for Quality Contact Solutions

Value. Quality. Urgency. Service. Achieving Goals. Being positive. Conducting worthwhile work. Easy to work with.

group of multiethnic people studying about teamworkThe words listed above are the qualities and behaviors that are desired in a partner company. These words also describe Quality Contact Solutions. They are the precise reason why many companies select QCS to be their outsourced telemarketing vendor. Continue reading